Daily inbox cover
Comments and messages answered inside agreed response times.
Service
Community Management
We answer comments and messages seven days a week, start conversations on other accounts, and turn what your audience says into next month's ideas.
from $1,600 / monthThe comment section is the content.
People judge a brand by its replies. A fast, funny, useful answer does more than a polished post, and it costs almost nothing. Our community managers work from a voice guide we write together, with clear rules for what to answer, what to escalate and what to leave alone.
Every week we send a short digest: the questions people keep asking, the complaints worth fixing, and the comments that deserve to become posts.
What is included
Voice guide
Tone, phrases, emoji rules and a bank of approved answers.
Escalation paths
Complaints, press and safety issues routed to the right person.
Outbound engagement
Thoughtful comments on customer, partner and local accounts.
Review responses
Replies to reviews on maps and marketplace listings.
Weekly digest
Themes, quotes and content ideas pulled from the inbox.
Deliverables
What lands in your board.
- Seven-day inbox cover
- Voice and response guide
- Escalation matrix with named contacts
- Weekly community digest
- Monthly sentiment summary
Timeline
How the weeks run
- Week 1Voice guide, saved replies and escalation paths agreed
- Week 2Shadow period: we draft, you approve
- Week 3Live cover begins inside agreed hours
- MonthlySentiment review and guide updates
Sample KPIs
What we would put on page one of the report.
Targets are set with you in week one. These are sample figures to show the kind of numbers we track.
38 minMedian first replysample, inside cover hours
97%Messages answeredsample monthly rate
4 to 6Comments turned into postsper month, sample
7 daysCover8 am to 9 pm CT
Sample figures for illustration, not a promise of results.
Related case study
Halsted Street Cycle Club
Member spotlights, instructor playlists and fast replies turned an indoor cycling studio's feed into the reason new riders booked their first class.
Read the case study
Community managementHalsted Street Cycle ClubView case study 7.2%
up from 2.1% in month one
- Halsted Street
- Sample band midpoint
| Period | Halsted Street | Sample band midpoint |
|---|---|---|
| Jan | 2.1% | 3% |
| Feb | 3% | 3% |
| Mar | 4.4% | 3% |
| Apr | 5.6% | 3% |
| May | 6.5% | 3% |
| Jun | 7.2% | 3% |
Sample figures from a fictional client.
We write the voice guide with you and shadow for a week before going live. Most clients stop reviewing drafts after ten days.
Anything involving safety, legal claims, refunds above a limit you set, or press. You get a message inside 15 minutes during cover hours.
Yes. We answer fairly, move private matters to messages, and hide only what breaks your published house rules.
Got a feed that needs a pulse?
Send a short brief. A producer replies within one business day with times for a 45-minute creative call.